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Feedback that Moves the Needle: Your Leadership Depends on Developing Others

Your ability to give constructive feedback will determine how your team grows. When you give good feedback, results improve. Bad feedback, on the other hand, can hurt results and culture. Here’s how to deliver feedback that moves the needle and drives business results. Increase revenue and profitability by increasing the capacity of your team with effective feedback. Here’s how to connect your head to your heart and execute emotional intelligence to ramp up your ability to deliver quality feedback.

Prepare Thoroughly

Thorough preparation ensures that your feedback is well-considered and impactful.

Gather Facts: Collect all relevant information and data to support your feedback. 

Identify Objectives: Clearly define what you want to achieve with the feedback. 

Anticipate Reactions: Consider how the recipient might react and plan how to address potential concerns.

Choose Timing

Choosing the right timing for feedback is crucial for its effectiveness.

Prompt Feedback: Provide feedback as soon as possible after the event or behavior to ensure relevance. 

Private Setting: Deliver feedback in a private setting to avoid embarrassment and encourage open communication. 

Consider Context: Ensure the recipient is in the right frame of mind to receive feedback, avoiding times of high stress or distraction.

Foster Dialogue

Creating a two-way dialogue encourages engagement and mutual understanding.

Open Conversation: Start the feedback session with an open-ended question to invite the recipient’s perspective. 

Active Listening: Listen actively to their responses, showing genuine interest and understanding.

Encourage Questions: Encourage the recipient to ask questions and share their thoughts and feelings.

Be Specific

Specific feedback is clear, actionable, and easier for the recipient to understand and act upon.

Focus on Behavior: Address specific behaviors or actions rather than making general statements. 

Provide Examples: Use concrete examples to illustrate your points and provide context. 

Clarify Impact: Explain the impact of the behavior on the team, project, or organization.

Focus on Growth

Focusing on growth helps the recipient see feedback as an opportunity for development rather than criticism.

Highlight Strengths: Acknowledge the recipient’s strengths and positive contributions. 

Identify Opportunities: Clearly outline areas for improvement and potential for growth. 

Set Goals: Collaborate on setting specific, achievable goals for development.

Express Empathy

Expressing empathy builds trust and shows that you care about the recipient’s well-being and development.

Acknowledge Emotions: Recognize and validate the recipient’s feelings and emotions. 

Show Support: Offer your support and assistance in helping them achieve their development goals. 

Be Respectful: Maintain a respectful and compassionate tone throughout the conversation.

By preparing thoroughly, choosing the right timing, fostering dialogue, being specific, focusing on growth, and expressing empathy, you can deliver feedback that drives team growth and business results. These strategies will help you connect your head to your heart, execute emotional intelligence, and enhance your ability to deliver quality feedback.

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